Refund policy

§ 6 Disclaimer Instruction

1) Cancellation right

You have the right to cancel this contract within fourteen days without giving reasons.

The cancellation term amounts to fourteen days from the day on which you or a third party named by you, who is not the carrier, have or has taken possession of the goods.

To use your cancellation right, you have to inform us:

         Brandtale a division of Textildruck Europa GmbH, Grenzstraße 15, 06112 Halle (Saale),

E-mail: support@brandtale.eu

by means of an unequivocal declaration (e.g. a letter sent by post or e-mail) about your decision to cancel this contract.  You can use our sample withdrawal form for this, but this is not mandatory.

In order to maintain the cancellation period, it is sufficient for you to send the notification of the exercise of the right of cancellation before the expiry of the cancellation period.

(2) Consequences of the cancellation

If you cancel this contract, we have to pay back to you all payments which we have received from you, including the delivery expenses (with the exception of the additional costs which arise from the fact that you have selected another kind of delivery than offered by us, which is the most favourable standard delivery) immediately and no later than fourteen days from the day on which the communication about your cancellation of this contract has been received by us.  For this repayment, we use the same currency that you have used with the original transaction, unless something else was expressly agreed with you; in no case will you be charged fees because of this repayment.

We can refuse the repayment until we have got the goods back again, or you have produced the proof that you have sent back the product, depending on whichever is the earlier time.

You have to send the goods back to us or hand them over immediately and, in any case, no later than within fourteen days from the day on which you inform us about the cancellation of this contract.  The deadline is met if you send the goods before the deadline of fourteen days.

You bear the immediate costs of the return of the goods.

You only have to pay for any possible loss of value of the goods if this loss of value is due to handling of the goods not necessary to examine the nature, characteristics and functioning of the goods.

(3) Sample withdrawal form

If you want to cancel the contract, please fill in this form and send it back.

To

Brandtale a division of Textildruck Europa GmbH

Grenzstraße 15

06112 Halle (Saale)

Germany

E-mail: support@brandtale.eu

 

I / we hereby cancel the contract concluded by me / us for the purchase of the following goods:

Ordered on / received on

Name of the consumer(s):

Address of the consumer(s):

Signature of the consumer(s) (only when notified on paper)

Date

 

(4) The right of cancellation does not apply to the delivery of goods that are not prefabricated and for the manufacture of which an individual selection or determination by the consumer is decisive, or which are clearly tailored to the personal needs of the consumer (e.g. T-shirts with your photo and your name), and in the case of delivery of sealed goods which are not suitable for return for reasons of health or hygiene, if their seal has been removed after delivery, or if sound or video recordings or computer software are delivered in a sealed package, if the seal has been removed after delivery.